Choosing Scalable VoIP Tools, Mobile App Reliability, and Team Routing
Running a growing remote support team became an absolute nightmare last week when our virtual call system started dropping inbound client calls right in the middle of transfer attempts. Our reps were constantly apologizing for laggy audio, and setting up new extension lines took days through their sluggish ticket system. I ended up spending my entire weekend scrolling through tech reviews and user subreddits trying to figure out what other founders are using to handle high call volumes without paying fortune-level prices.
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